Customer Service Order Advisor

We are looking for a Customer Service Order Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner.

• Handles requests from customers in a local site/depot or branch environment. Includes order entry, query investigation & resolution & internal communication with operations and sales teams
• Take and process sales orders from customers
• Calculates commission payments to agents and makes adjustments to cylinder holdings
• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
• Develops and maintains knowledge of products, services and systems as required
• Identifies sales opportunities for referral to the sales team
• Develops strong long term relationships with customers and agents to fully understand their needs
• Provides proactive service to select customers based on outbound contact
• Manages work within KPI / target framework to optimise customer experience and productivity
• Listen to and resolve customers' complaints regarding products or services
  
  A passion for offering the highest level of customer service in order to delight our customers
• Confident and clear communication skills across all contact channels
• Capable of prioritising workload and solving problems
• Able to remain focused in a busy telephone environment
• Willingness to learn about industry, products, customer and agent requirements Travel to any other ALUK sites may be required therefore own transport or easy access to public transport is required.
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  At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.