Customer Service Planner Opportunites

Morgan Sindall Property Services, Westbourne Green, City of Westminster

Customer Service Planner Opportunites

Salary not available. View on company website.

Morgan Sindall Property Services, Westbourne Green, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 3 days ago, 14 Jan | Get your application in today.

Closing date: Closing date not specified

job Ref: c6f3820985b94071a82da8d5f6128984

Full Job Description

Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Candidates will have the following:

  • Previous administration experience.
  • Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
  • Competent in communicating with direct operatives, subcontractors and residents.
  • Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
  • Planning knowledge of what works can be sequenced or can be undertaken concurrently.
  • Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
  • Previous experience dealing with high volumes of calls and customer repair related enquiries.
  • Good level of written & verbal English.
  • Good working knowledge of Microsoft Office.
  • Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
  • Passionate about service delivery and customer satisfaction.
  • Note, no hybrid working, must be able to work from main office located at Maida Vale, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

    Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel

  • 26 Days Holiday & Bank Hols
  • Enhanced Pension Plan
  • Healthcare Cash Plan (Including 24hr GP,)
  • Life Assurance & Accident Cover
  • Share Save
  • Enhanced Maternity & Paternity Pay
  • Work Perks Discounts & Vouchers
  • Buy & Sell Holiday
  • Flexible Working & Flexible Bank Holidays
  • Cycle to Work
  • Volunteering (2 days paid)
  • Learning & Development Opportunities
  • Extensive Wellbeing Support, including EAP
  • Loyalty & Values Awards
  • Funded Professional Subscription
  • Eye Care Vouchers

  • Facebook

About this company

Morgan Sindall Property Services

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