Customer Service Practitioner Apprentice

As our Customer Service Practitioner Apprentice, you'll be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few. You will also be helping customers to access and pay for services via the face to face, telephone and email customer channels.

You must hold GCSE's or equivalent in Maths and English grade 4 / grade C or above. You will need excellent interpersonal skills demonstrated by an ability to communicate effectively and with respect, build rapport, interact skilfully and control emotions in order to build better business relations. You will need to be good at communicating with customers, primarily over the telephone but also through other channels, such as email and face to face and be able to deal with their enquiries efficiently. You will need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a 'Customer First' attitude to working. We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way.

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country's fastest-growing boroughs and the people who make it thrive., Rugby's one of the fastest growing boroughs in the country and at Rugby Borough Council, we have ambitious plans to drive growth and investment in the future. With our world-renowned status as the birthplace of the game, Rugby shall soon become home to the World Rugby Hall of Fame under an exciting new partnership between Rugby Borough Council and World Rugby. We recently opened a new leisure centre and a new crematorium, investments for our growing population - set to reach 130,000 in the next 15 years. And with major housing, retail and employment developments both recently completed and in the pipeline, it's an exciting time to live and work in Rugby. Rugby Borough Council aims to recruit staff who share our ambition and vision - and in return, we're committed to investing in your personal growth.

• 35 days annual leave (including 8 Bank holidays and 3 extra days normally applied at Christmas)
• Generous Local Government Pension Scheme
• Subsidised Parking in selected locations
• Structured Induction Program
• Learning and Development opportunities and Future Leaders programmes
• Payment of professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Car Salary Sacrifice scheme and more