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Customer Service Representative

Cash Shop Ltd

Customer Service Representative

£23800

Cash Shop Ltd, Peterborough

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 1 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 21b10f0f0ab44fd8a4e3ede42605d64a

Full Job Description

  • Provide a high level of Customer Service to in-store customers and over the telephone/online enquiries.


  • Completing transactions against all of our core products quickly & efficiently, whilst following necessary company policies & procedures.


  • The testing and evaluating of items of consumer electronics and precious metals.


  • Create relationships with customers to ensure that existing custom is retained, and new custom gained.


  • Complete stock control and organisational tasks.


  • Open and close the store adhering to company policy & procedure.

    Fluent English speaker (additional language could be an advantage).


  • A very good understanding of basic mathematics & mental arithmetic.


  • Excellent sales ability and communication skills.


  • Educated to GCSE level standard or equivalent.


  • Non-essential, but previous pawnbroking, customer service and cash handling experience would be advantageous.


    • Personality:

  • Friendly and engaging demeanour.


  • Reliable and trustworthy.


  • Proactive 'can do' approach to all aspects of your work.


  • An approachable team player able to easily adapt.

    Cash Shop Ltd. has been providing its customers with retail financial services since 2004. Initially established by the founder of the UK's original cheque cashing company, Cash Shop is now owned and operated by individuals with combined experience of over 50 years in the industry.


    • We are dedicated to helping our customers access cash and quality pre-owned goods with a view to enhancing their lives.

    At Cash Shop, providing excellent customer service is our top priority, whether it is in-store, over the telephone, or online. We pride ourselves on being completely transparent with our pricing and our processes. Our loyal customers have come to trust we have their best interests at heart, and we strive to offer a fast, friendly, and fair service each and every time.

  • 2 extra days of annual leave after 10 years of service (pro-rata)


  • Holiday Pay


  • Company pension scheme


  • Private dental insurance


  • Private medical insurance


  • Employee discount


  • Supplemental pay types:


  • Bonus scheme


  • Performance bonus


  • Quarterly bonus


    • Job type:

    Full-time, in store

    Two Positions Available

    Permanent, 8-hour shift