Customer Service Representative

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It's our people who fuel our creativity and make our culture feel like home.
As the Customer Service Representative, you will be responsible for providing excellent customer service to our growing customer base and internal customers.
You will act as a liaison, providing product and services information and resolve any problems that our customer accounts might face with accuracy and efficiency.,

• Assist with all aspects of order management and order processing, proactively following up daily to resolve any reasons or issues that may create a delay in processing or manufacturing a customer's order


• Handle customer correspondence via all methods of communication, phone, email and chat.


• Supporting Account Managers by handling all customer interactions after the order is placed.


• Work with customers to resolve any issues e.g. shipping errors, late orders, pricing/PO discrepancies and material inventory.


• Monitoring unprocessed orders, update contact/company information, support the processing of International Questionnaires for export of parts


• Handle any Customer Service related complaints


• Liaison between departments to resolve post sales issues.


• Proactive daily follow-ups in all areas of order management.


• Cover general reception duties as back up support to the Receptionist when required.


• Other Customer Service tasks as assigned.
  
  Experience of working in Customer Services or Customer Centric environment


• Excellent communication skills, both over the telephone and written


• Excellent numeracy and analytical skills


• Experience of using Microsoft Office, particularly Excel and Outlook


• Confident in handling multiple applications to problem solve


• Strong sense of urgency and highly responsive


• Attention to detail


• Ability to multitask and prioritise


• Ability to work successfully in a fast paced, team orientated environment


• Able to realise practical solutions to business requirements


• Self-motivated, positive attitude and able to work independently or in a team environment


• Receptive to constructive feedback from supervisors, peers and customers


• Experience in using CRM systems and order management systems would be advantageous although training will be given