Customer Service Representative

You will act as a first point of contact for customers and help the company deliver a high quality customer experience by coordinating the internal sales activities for clients of our powder coatings business.,

• Coordinate processing of orders using our ERP system.
• Handle any customer complaints.
• Manage invoicing & credit control procedures.
• Source products from internal suppliers.
• Nurture customer relationships & build an understanding of their needs to maximise sales opportunities.
• Provide insight & identify opportunities to improve the customer experience.
• Co-ordinate customer reporting & maintain client records.
  
  Educated to minimum of 'A'Level standard or equivalent or significant on-the-job experience
• Experience in a customer facing role.
• Good at building relationships & committed to providing excellent client service.
• Proficient user of MS Office.
• Able to think quickly & solve problems.
What Makes You Stand Out
• Excellent communication, influencing & interpersonal skills.
• Enjoys a collaborative working environment where supporting colleagues is key.
• Well organised & with an eye for detail.
• Experience of working with SAP an advantage.
  
  Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.
  
  Competitive salary plus market leading benefits package
Bristol We encourage you to apply if you have relevant experience and expertise for this role, even if you don't meet all the criteria listed in the job description. We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.,
• Competitive Salary (depending on experience).
• 25 days holiday excluding bank holidays.
• Income protection.
• Staff discount at Dulux Decorator Centre stores.
• Employee Assistance Programme.
• Employee Life Assurance.
• Company pension.
• Product discounts.
• Flexible benefits scheme, including Gymflex, retail card, dental cover and more!
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you. We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.