Customer Service Representative

You will work 5 days per week on 8hr shifts between 9am-7pm and including a 30-minute unpaid meal break. This is a hybrid position and Visa Sponsorship will not be offered for this role.,

• Delighting our customers & brands through help desk software (Kustomer)
• Processing orders, returns and exchanges using multiple platforms
• Completing admin tasks e.g. processing refunds and declined orders
• Approving Brand products to share live on to our website
• Providing styling advice to customers
• Responding to customer reviews online through Trustpilot & social media
• Communicating with individual brands to resolve all customer queries
• Engaging in 'live chat' to help advise customers via the website
• Ensuring quality control of products and packaging
• Keeping customers informed of the status of their order
• Supporting the wider e-commerce team in various duties
• Working as a team at all times and supporting your colleagues, PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
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We are looking for self-motivated experienced customer service professionals to join our friendly team as Peak Heroes for our most busy period 21st October 2024 - 21st January 2025 on a full time 3 month fixed term contract. As the first point of contact for our brands and customers, you will provide world class support across calls, live chats, emails and social media. Exceptional communication skills and efficient accurate administrative skills will enable you to thrive in this role.,
• Experience with an online retailer or in a customer service role
• Excellent verbal and written communication skills
• A friendly and 'can do' attitude
• Experience working to targets and multitasking in a fast-paced environment
• Good organisational skills with sharp attention to detail
• An interest in ethical business practices, fashion and sustainability. We are proud to be an ethical B Corp making a positive impact on people and planet.
• You will be required to work 5 days per week on 8hr shifts between 9am-7pm.
• Experience with CRM tools, e.g. Kustomer, Zendesk or Salesforce is a plus
  
  Salary based on per annum, working 37.5hrs per week, equivalent to £13.15 per hour. We are a Living Wage employer!
• Remote working, but with desk space available at our office in Soho - Central London. You may need to attend in person training sessions throughout your time with W&B.
• Enhanced paid holiday leave and sick leave.
• No working on 25th December - we are definitively closed for the holiday.
• Meaningful work! We are a proud B-Corp leading the change to ethical retail.
• Wellbeing allowance to spend on your self-care and happiness.
• Regular team socials.
• Paid pet-ernity, volunteering and heartbreak leave.
• Staff discounts across Wolf & Badger.
• Candidates who impress may be offered permanent opportunities in the business if suitable vacancies arise. Many of our current and much-valued team members have taken this path.