Customer Service Representative

Antech Diagnostics are looking for an experienced Customer Support Representative to join our growing team on a 12 month fixed term contract. In this role, you will be providing remote customer and/or technical support relating to products, equipment instillation, services, along with troubleshooting for client needs. You will be solution focused with an eye for detail to provide a smooth process for our clients. A background in Veterinary Nursing is essential to understanding the needs of the business.

This is a 40 hours per week opportunity based at our Warwick site. You will work shifts between 9am - 6pm on a Monday to Saturday rota. Salary range is £28,000 - £34,000.

Key responsibilities and attributes include:

First point of contact for customers using diagnostic reference laboratory services

Liaise across several teams, including clinical pathologists, laboratory operations, transport, external laboratories, and IT support, to ensure prompt delivery of service to clinicians.

Provides remote customer support related to Company product or service installation, training and or troubleshooting according to established policies and procedures and applicable regulatory guidelines

Advise customers in the use of company products, equipment, and services. Provide training documentation in varying formats. Ensure customer satisfaction in the use and capability of the company products and services.

Troubleshoots customer problems with assistance of the inhouse technical resources and others as needed. Plans and implements strategies for addressing more complex issues as needed.

Provides support for new customer installations following on from Field Technical Support handover, responding to any issues that arise and coordinating resolution to ensure smooth customer experience.

Details benefits of additional company products and services as appropriate.

RVN Degree or equivalent preferred, or combination of education and industry experience.

Technical skills to troubleshoot and resolve problems with the company products and services.

Communication skills, both written and verbal including presentation skills.

Relationship management skills, including ability to resolve difficult customer situations.

Ability to work collaboratively with internal departments to solve problems and address customer needs.

Ability to multi-task, prioritise, and manage time effectively.

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.