Customer Service Representative

· Contacting new and existing clients to keep them updated on their case in the check, challenge, appeal process.

· Delivering excellent service to clients ensuring a strong and positive working relationship, effectively dealing with any issues or queries.

· Communicating with clients, both written and verbally, and keeping company records and databases updated, ensuring all the required information about clients is obtained successfully & obtaining client feedback through Surveys via telephone and email.

· Dealing with customer complaints.

· Maintaining on-going accurate records for every client.

· Delivering relevant, clear, transparent, and consistent information across the Surveying and Operations department.

Additional pay:
Commission pay

· Minimum 2 years' experience working in a customer service telephone role.

· Highly motivated, target driven with a passion for customer services, customer satisfaction & brand reputation.

· Proficient in task & time management with proven work planning, prioritisation, and organisation skills.

· Ability to support and contribute to initiatives for improvement in processes.

· Excellent interpersonal, communication, client liaison & telephony skills.

· An ability to analyse problems and exercise good judgement in finding effective solutions.

· Be accurate and thorough, with attention to detail and an understanding of the importance of quality.

· Adaptable to differing environments with excellent communication skills and the ability to cultivate and manage key relationships.

· Professional attitude demonstrating enthusiasm and a 'can-do' mentality.

· A good knowledge of Microsoft Office suite., A-Level or equivalent (preferred)

Experience:
customer service: 2 years (preferred)

RVA Surveyors are a business rates specialist with industry leading success rates and expert knowledge that our clients can trust. We provide a fully comprehensive service and have engaged over 47,000 properties throughout England and Wales.

Whilst the service offered by RVA is specialist business rates surveying, have no doubt that this is a fast-paced organisation highly targeted on generating new client and property instructions.

As we continue to diversify our client acquisition channels along with the growth of the business, we have identified the need to expand our Client Liaison Team to ensure we keep our clients updated throughout their journey with us and ensure they are happy with the excellent service we provide.

As a Customer Service Representative you will be the point of contact to our client base throughout our post sales process. Once the clients are on boarded you will contact them at several points throughout their journey ensuring they are happy with the service provided. This contact will be via telephone, email and on occasion via customer satisfaction surveys. This role is also an integral part of keeping out Trustpilot and Google reviews up to date on completion of our service to our clients. The successful candidates will become part of our ever growing and diverse team with the opportunity to progress and maximise your potential.

This is an amazing opportunity for a driven and ambitious individual to join one of the largest independent rating surveyors in the country. We offer a No Win No Fee service and have been engaged by over 47,000 properties over 15 years. In that time, we have saved well in excess of £350million for our clients and we hold more 4 and 5 star reviews on Trustpilot than any other rating agency, a testament to the quality of our service and our success rate of 85% reductions where we submit a Check or Challenge for our clients.

Package: £23,000 (OTE £28,000 with uncapped commissions)

Holidays: 20 Days (April - March) increasing to 25 days after 1 years' service

Working Week: Mon to Thu 8:45am to 5:30pm & Fri 8:45am to 3:55pm

Would you like to become a part of the fastest growing business rating agency in the UK?

With a great working environment, happy atmosphere, and friendly team members we welcome our newest team members with open arms., Casual dress
Free parking
Health & wellbeing programme
Schedule:

Monday to Friday
No weekends