Customer Service Representative

In this role, you'll be doing one of the most important jobs for our business, providing an exceptional service to all our customers. Our Customer Service Representatives are the heartbeat of our contact centre, answering calls and supporting our customers every day. Each customer is unique, and every call will be different - from explaining water bills to helping customers with financial difficulties find the best tariff for them, you'll listen, empathise, and provide solutions with a smile.

No Experience? No Problem!

From your very first day as a Customer Service Representative, we're committed to your growth and development. We offer the training, support, and knowledge you need to excel in your role. Join us and thrive in a workplace that celebrates your uniqueness and prioritises your well-being.

Why join us?

Community focus: We proudly support the communities we serve. To join us, you'll need to live in the Thames Water region - you'll know if you do because your water bill comes from us!

Fair opportunities: We're dedicated to ensuring all employees have access to the coaching and training they need to build a career they love.

Flexible shifts: The hours of work are 36 hours a week, following a shift pattern that varies from month to month between 8 am - 8 pm & 1 in every 4 Saturdays. One of our friendly team members will discuss available shifts with you.

Are you passionate about customer service and helping others? Are you a team player who enjoys collaborating and working in a fast-paced environment? If so, we have the perfect role for you!, Exceptional service: Deliver outstanding customer experiences
- Clear communication: Engage effectively and possess a great phone manner
- Active listening: Truly hear and appreciate what our customers need
- Problem solving: Find the right solution for our customers
- Resilience: Tackle challenges with strength and composure
- Positive passion: Bring a positive attitude and a genuine love for helping others
- Technical proficiency: Navigate systems, databases, and communication tools efficiently, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better.

So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Competitive salary starting at £22,524 per annum
- 24 days holiday per year increasing to 28 days with the length of service
- Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks