Customer Service Representative (Collections)

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

E.ON Next is the new face of our Residential and SME Energy Sales business. Mixing state-of-the-art technology and new ways of working with our existing brand reputation and experience, we’re building a new business. Focused solely on delivering the very best for our customers, helping us realise our UK purpose of leading the energy transition.

E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one step at a time.

As a Credit Specialist, you'll play a critical role in supporting our residential customers who are struggling to pay & delivering our overall debt reduction. You'll be responsible for making contact with customers on inbound, outbound calls and emails.

Here's a taste of what you'll be doing:

• Debt Resolution: You’ll treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.

• Expert Communication: You’ll confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgement, building long term trusting relationships.

• Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviours, and optimise business strategies.

Are we the perfect match?

• Take full ownership and responsibility of delivering excellent customer experience

• Not afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.

• Empathetic, be able to put yourself in our customer’s shoes

• Excellent listening skills

• Able to understand different perspectives when making decisions

• Good English skills both written and verbal

• A committed team player who thrives in a fast-paced environment

• Drive to identify and implement change

• A drive to achieve targets and exceed expectations.

• Driven by data, using the insights to make the right decisions to better serve our customers.

• Make wise decisions about how we spend our money so we can fulfil our commitments to our customers and our business

It would be great if you had:

• Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training)

• Experience in debt collection

Here's what else you need to know:

• Competitive Salary: £24,195 - £26,010 per annum, dependent on experience

• Flexible Work: Hybrid working approach: split your week between home and our Bolton hub (typically 2-3 days)

• Free Parking: Free parking available when attending the hub.

• Work-Life Balance: Core hours 9AM-5PM, Monday-Friday.

• Positive Culture: Be part of a supportive and inclusive family with weekly socials to wind down.

• Generous Holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off

• Amazing benefits: access a wide range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options and more

• Pension Scheme: Enjoy a generous pension contribution.

Job Details:

• Full-time: 37 hours per week

• Location: Bolton

• DBS Check Required: For successful candidates.

• Right to Work: Unfortunately, this role is not sponsorable.

Role may close earlier due to high applications.

Ready to Power Your Future?

If you're a motivated and results-oriented individual with a passion for debt recovery, we encourage you to apply. Join us at E.ON Next and help shape the future of energy.

Please note:
If you are invited to a discovery day, this will be held at our Bolton hub. If you are successful in your application, our initial 8 week training will also be held at our Bolton hub. You will therefore be expected to commute 4 times a week during this period. The start date for this role is 13th January 2025, please do not apply if you cannot make this start date and commit to eight weeks of training
without annual leave.