Customer Service & Sales Practitioner Apprentice

MUTINY BRANDS AND SERVICES LTD

Customer Service & Sales Practitioner Apprentice

£119808

MUTINY BRANDS AND SERVICES LTD, Royal Sutton Coldfield, Birmingham

  • Full time
  • U
  • Onsite working
  • Apprenticeship programme

Posted 1 day ago, 29 Jun | Get your application in today.

Closing date: Closing date not specified

job Ref: 6f53b901bf1d4331b18f768522e4eea0

Full Job Description

  • Answer telephone calls, helping where possible and transfer calls internally

  • Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation

  • Assist with customer enquiries

  • To build and continuously grow and develop the marketing of the business via Social Media pages to positively impact sales

  • Accurately determining the date customer orders will be required and placing orders with suppliers so that a complete and on time delivery is maintained

  • Use of the email and telephone system, to speak to customers and other members of staff

  • Liaising with customers, staff and suppliers and ensuring that the order/supply process runs smoothly

  • Selling products to customers profitably by determining their needs and requirements either from the items displayed or by promoting goods from brochures or the internet

  • Accurately processing customer orders

  • Answering the telephone where necessary and dealing with customer/supplier enquiries in a professional manner

  • Managing customer relations and driving new business through both warm and cold sales calls

    Maths and English Functional Skills training if necessary

  • Dedicated Juniper skills coach for on-the-job training, Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Analytical skills, Team working, Creative, Initiative, Confident Telephone manner, GCSE or equivalent maths & English (Grade A - C/ 4 - 9) Desired

    Jasper's is a network of kitchens which provides catering for businesses all over the UK. The role will be base at our HQ office working closely with the directors learning about the business.

    You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training

  • qualifications, like an NVQ in a relevant field

  • industry or sector experience