Customer Service Specialist (Night Shift) - Peterborough

Working Patterns: Flexibility is required across a variety of shifts between 9pm-8am, Monday to Sunday.

We're passionate about shaping and sharing experiences

Travelex are proud to be known as experts in the travel money field providing great customer service to our corporate branch network and customers. Led by inspiring managers, our in-house training provides everything you need to know as a new team member, and we will provide ongoing support and continuous development.

Our dynamic and enthusiastic team have a hard-working ethic and provide great support to each other. If you enjoy achieving and exceeding targets with a positive team around you, you will find our Global Support Centre a great place to work.

Our Customer Service Teams operate 24 hours 7 days a week and we are currently recruiting for various shifts times between Monday - Sunday

Travelex is committed to investing in the future of our company through our people.

So, what will this role involve?

Responding to inbound calls from a wide range of customers assisting them with their foreign currency requirements for their holiday or business trips. Our Customer Service team support both Customers and Branches with resolving their queries regarding their Travel Money orders.

• Manage inbound calls and emails with excellent Customer service and resolve the query in a timely manner


• Provide excellent relationship management


• Support branch / customer query investigations and resolution.


• Ensure GDPR and financial regulation standards are adhered to.


• Identify customer needs, clarify information and handle enquiries effectively


• Provide great customer service to individuals with a calm and professional manner.


• Deliver on targets such as: compliance, customer satisfaction and call handling times.
  
  Experience in a Customer service environment preferable but not essential


• Strong phone and verbal communication skills along with active listening


• Call centre or retail sales experience is advantageous.


• Confident telephone manner


• Numerical skills (Numerical testing in interview process)


• IT skills
  
  We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
  
  We believe our colleagues are our key differentiator. We aim to create a safe and dynamic environment where all colleagues can thrive, feel supported and engaged, and reach their full potential.


• Company pension scheme


• Holiday - 25 days plus bank holidays! We are keen to reward loyalty, so the longer you work with us, the more holidays you get


• Employee discount platform with Everyday Rewards by Bupa


• Employee assistance programme