Customer Service Supervisor

1. Manage day-to-day operations of the bar, including opening and closing procedures, inventory management, and cash handling.

2. Develop and maintain high-quality beverage menus, ensuring a diverse selection of cocktails, wines, beers, and non-alcoholic beverages.

3. Train, supervise, and motivate bar staff, providing guidance on customer service, drink preparation, and upselling techniques.

4. Create and implement policies and procedures to ensure compliance with local liquor laws, health and safety regulations, and company standards.

5. Monitor inventory levels and ordering supplies as needed to maintain adequate stock levels and minimize waste.

6. Collaborate with the kitchen team to develop food and beverage pairings, specials, and promotions to drive sales and enhance the overall guest experience.

7. Conduct regular staff meetings to communicate updates, address concerns, and foster a positive team environment.

8. Maintain cleanliness and organization of the bar area, including equipment maintenance, sanitation, and adherence to hygiene standards.

9. Handle customer inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues and exceed expectations.