Customer Service Supervisor
MMA International Limited
Customer Service Supervisor
£40000
MMA International Limited, Highfield, Dacorum
- Full time
- Permanent
- Remote working
Posted 2 weeks ago, 31 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 145f58f4d13144fdb1841e79725cf498
Full Job Description
Key Responsibilities: 1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success. 2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores. 3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives. 4. Handle escalated customer inquiries and complaints,
resolving issues promptly and effectively. 5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery. 6. Analyze customer feedback and data to identify trends and opportunities for improvement. 7. Maintain a positive and professional work
environment, fostering teamwork and collaboration among team members. 8. Create and maintain documentation of customer service processes, procedures, and best practices.