Customer Service Supervisor

develops and implements policies and procedures to deal effectively with customer requirements and complaints
coordinates and controls the work of those within customer services departments
discusses customer responses with other managers with a view to improving the product or service provided;
plans and coordinates the operations of help and advisory services to provide support for customers and users.
communicate with the customers before sales, at the time of sales and after sales.
The candidate must have good knowledge of FBM (fulfilment by Merchant).
listing the product as merchant fulfilled
preparing orders and dispatch orders.
authorising returns
dealing with the returned products and customer services.
listing the product as FBA fulfilled
shipping goods to amazon both on pallets as well as in boxes.
reconciliation of received shipments.

Join Only Branded , an aspiring e-commerce company, as Customer Service Supervisor. We seek a dynamic and results-driven professional who has a passion for e-commerce and an experience of a working supervisor.

We offer a competitive salary package, including base pay and performance-based incentives. Join our talented and passionate team within the dynamic e-comerce industry., Employee discount
On-site parking
Schedule:

Monday to Friday