Customer Service Supervisor

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Newbury! This is a permanent & part-time position, contracted 20 hours per week, and will require the flexibility to work a variety of shifts.

We are one of the UK's fastest growing retailers and, with our ongoing expansion plans, there's never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown.

As an essential retailer, our stores are fast-paced and trade 7 days a week.

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

Be passionate about delivering exceptional customer service
Ensure colleagues demonstrate the appropriate behaviours in the checkout area
Provide colleagues with the appropriate skills and knowledge
Be highly visible and approachable to customers and colleagues
Operate and deliver processes that ensure the store meets all legal requirements
Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that you have the following:

Experience supervising/managing a small team, in a fast paced retail environment
Strong numerical and problem solving skills
A flexible approach and a 'can do' attitude
The ability to think on your feet, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! For further information, please click here