Customer Service Team Leader

The Council is committed to providing a high quality service to its customers and make a make a meaningful difference to people's lives, helping us to achieve our ambition of Starting Well, Living Well, and Ageing Well in Tameside.

We have an exciting opportunity for a committed, well-motivated individual to lead our Customer Services Team to deliver a high quality service and support the Council's vision.

We are looking for a Team Leader who will be responsible for the operational delivery of our customer services offer in the delivery of high quality advice and information to residents of Tameside.

You will work as part of a friendly team supporting customers with enquiries by telephone, face-to-face, email and web chat on a range of enquiries including in-depth housing benefit and council tax.

The ideal candidate will be enthusiastic with a good telephone manner, excellent communication skills and be able to use initiative and think on their feet. Previous supervisory experience would be beneficial although not essential, however experience and commitment to providing excellent customer service is necessary.

Good IT skills are required and you should be able to effectively respond and adapt to the needs of all customers., Our employees' skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

This position is subject to Basic Disclosure Procedures.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.