Customer Service Team Leader

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!
How you'll do it?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:
Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
Adapting to different situations while remaining customer-focused
Fulfilling social responsibility duties by adhering to established guidelines and regulations

Competitive salary including pay increase after
Performance Bonus & Promotional rewards
Annual & Quarterly rewards
Flexible work patterns
Family Leave (Maternity, Paternity, Adoptive, Parental Leave & Wedding Leave)
Company Sharesave Scheme (discount on Flutter Shares)
Life Cover
Company Pension Scheme.
Company Sick Pay
Birthday Leave
Employee Assistant Programme (including up to 6 free counselling sessions)
Financial Wellbeing platform - NUDGE.
Company Social Events.
Groupon Discount Scheme
Eyecare vouchers
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.