Customer Service Team Leader

Customer Service Team Leader

As the Customer Service Team Leader at ATG Entertainment, you will play a pivotal role in upholding our renowned customer service standards. Based in our Sunderland Contact Centre, you will be primarily responsible for leading a team of 14+ ticket centre advisors, ensuring they perform at their best to maintain our unique, friendly, and positive atmosphere. The role will be fully office based, 1-day WFH may be possible when no other TL holidays are in place for that week. Given the people management aspect of this role, you will also take the lead in managing any escalated personnel issues. Your strong leadership will be key to fostering a positive and highly productive team dynamic, making this an exciting opportunity for those who thrive in a leadership position.

Please not that this vacancy may close early if significant interest is received.

Interested? Please click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk