Customer Service Team Member

The Wave, Bristol, are recruiting two part-time Contact Centre Team Members. We have two 16 hour contracts available that will be scheduled for Saturdays and Sundays. The Wave is a slice of the ocean inland, where people of all ages, backgrounds and abilities can experience the joy of surfing and its many physical and mental health benefits! As a Contact Centre Team Member, you will play an essential part in our visitor's overall experience. As the first person they may speak to on the phone or via email, the customer experience team have the opportunity to set the tone to what will be an incredible visit at our ground-breaking venue. Our team are a fountain of knowledge for all things Wave to assist our visitors. Our Contact Centre Team Member's :

• Provide exceptional customers service via phone, email, social media or live chat to our customers
• Handle customer queries and complaints to create and resolution and win win situation for the business and the customer
• Drive revenue through the promotion of The Wave products and the conversion to sale
• Having a drive to hit all company KPI's including, but not exclusive to, customer satisfaction, financial goals and all contact centre SLA's
• An attention to detail and ability to push for improvement never settling for second best
  
  Have an ability to use initiative taking proactive approach to challenges and create ownership of tasks
• A strong attention to detail from detail in emails all the way through to our H&S rules
  
  Our values as a business are the same as those we have as people. And they're very simple. We know that when people are happy in themselves, connected to a community and caring for their environment they tend to do the right thing, naturally.
That's the basis of how we work.
• Our ethos encourages a diverse and equitable workplace.
• We offer up to 75% off surf bookings and sometimes you can surf for free.
• We are committed to creating a safe, professional and fun environment.
• We strive for positive impact, better in our performance and better for people and our planet.
• We are adventurous, we are bold in our learning, adapt to change positively, face challenges together and explore new opportunities.
• We respect and care for each other and ourselves, supporting each other because people matter.
In return you'll get :
• Paid breaks
• 30 days of paid holiday (inclusive of bank hols)
• Pension
• Free staff surfs
• Opportunities to earn more through team incentive schemes
• Staff Discounts on retail of up 20%
• Up to 75% off your surf bookings
• Up to 40% off your food and beverage items while on shift
• Up to 25% off our accommodation
• The chance to work with a great team who work and surf together
• Free hot and cold drinks on shift
We want to be transparent in our approach to salaries All our Wavemakers join The Wave on the Level 1 salary relating to their age range. We encourage all Wavemakers to work their way through our Learning & Development programme to gain new skills and increase their earning potential by moving up our staff levels. We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments, please let us know. Recruiting for diversity is not simply a tick box exercise for The Wave. We are an Equal Opportunities employer, committed to building a diverse and inclusive work place.