Customer Services Advisor

As a Customer Service Advisor at Moat, you'll be helping and supporting our customers, contractors, and suppliers at the very first point of contact.

From answering phone calls and webchats, to responding to customer emails, you'll collaborate with all areas of the business to help customers receive the service and support they need; each day will bring a new challenge.

Our Customer Service Advisors work closely together as a team to provide the highest quality service to our customers, no matter their query. We believe there is a big difference between taking a call and listening to a customer, and we're passionate about having the right people in the right places to ensure our customers are supported and listened to.

Having a positive, friendly, can-do attitude is a must, along with resilience and experience of providing excellent customer service. We offer a comprehensive training programme to equip you with all-round knowledge of customer service, our processes, and the housing sector, ensuring you have all the skills you need to best assist our customers. So if you have limited knowledge of the housing industry, don't worry, we provide you with everything you need; you will just need to bring your friendly communication style and passion for delivering high quality customer service.

Our Customer Service Centre is open Monday to Friday between 8am - 5pm and you will receive working patterns within those opening times. Here at Moat, we have adopted agile working principles, this allows all our staff to work remotely for part of their week. Our Customer Service Advisors have the option to work from home 50% of the time, this encourages flexibility within the role, reduces travel time across the week, and allows you to have dedicated time in the office to socialise with your team and the wider business.

Check our social media feeds!

Twitter: @moathomes

Instagram: @moathomes

Follow the link below to hear more from our team on what they love about the job:

https://bit.ly/3ymLgBC

Your benefits:

Check out our employee benefits on offer here: Our employee benefits: what we can offer you - YouTube

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Moat is one of the top 30 housing associations in the UK with over 21,000 homes spread across Southeast London, Kent, Essex and Sussex and we continue to develop new homes at an impressive rate too. Our ambition is simple - to bring an end to housing need.

It is a very exciting time to join Moat, as we have just released our new corporate strategy! This is about being bold, ambitious, and putting our customers at the forefront of everything we do.

We are also proud to announce we have recently been awarded an accreditation from 'The Sunday Times Best Places to Work 2024', based on our employee feedback.