Customer Services Advisor

Hybrid working - expected office days 5 days per week commencing role, with increased flexibility following completion of onboarding.

Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

Want to be part of this? We're currently recruiting for a Customer Services Advisor to join our Customer Services team.

What you'll achieve in the role:

The overall purpose of this role is to respond to all customer enquiries promptly and efficiently. Key responsibilities include:

Acting as the initial point of contact, providing a full range of service delivery and other information, via phone, letters, emails, live chat, social media and face-to-face.

Responding to customer enquiries and requests, through the use of technology, with a view to resolving the query at first point of contact.

Escalating the enquiry or request when appropriate and undertaking follow-up administrative/system input work.

Experience of working in a front facing customer service environment, with knowledge of Customer Service Standards.

An understanding of repair maintenance processes.

Excellent written and verbal communication skills, with the ability to identify, understand and respond tactfully to the needs of a diverse range of customers.

A competent level of IT literacy and digital skills.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts