Customer Services Advisor

Are you passionate about providing exceptional service for customers? Join our dedicated Customer Service team at The Newt in Somerset and play a vital role in supporting our retail channels . From assisting with product enquiries to processing orders and refunds, you'll ensure every interaction leaves a positive and lasting impression.,

• Respond to customer enquiries via telephone, email, online chat and social media
• Assist customers in placing new orders, tracking existing ones and managing returns and refunds
• Share your expertise on our products offering substitution and complementary recommendations to enhance the customer experience and drive sales.
• Collaborate with various departments in the Commerce division to provide accurate and timely information.
• Help improve our customer support systems by contributing to the development of our Support Knowledge Base, scripts, and other documentation.
  
  Previous customer service experience is desirable
• Excellent verbal and written communication skills
• Excellent active listening skills, with the ability to remain calm under pressure
• Comfortable with technology when navigating software systems, emails and social media
  
  Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.
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• A positive workplace environment with opportunities to develop both personally and professionally.
• Stay in shape with complimentary use of our gym and wellbeing classes
• Look after your wellbeing with complimentary access to our Spa and swimming pool s and our exclusive benefit of 50% off Spa Treatments.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Discover exclusive perks with our discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
• Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
• Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
• We value your hard work and recognise your achievements through our colleague recognition programme "Newt Awards" with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
• Support from our Employee Assistance Programme for both yourself and your family
• A team that knows how to have fun with monthly team activities and Estate-wide team events
• Access your earnings at anytime with Wagestream, with access to nationwide brand discounts
• Up to 30 days annual leave each year for our full-time team