Customer Services Advisor - Saltash
The Dash Group, Saltash, Cornwall
Customer Services Advisor - Saltash
Salary not available. View on company website.
The Dash Group, Saltash, Cornwall
- Full time
- Permanent
- Remote working
Posted today, 21 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: c651ecd583bf48fd8f004d4ab294a6d1
Full Job Description
- Proactive customer care, checking for issues/delays and notifying customers
- Liaising with local customers, dealing with queries on the phone and by email
- Phone calls and emails from depots and recipients chasing deliveries (inbound and outbound freight)
- Customer complaints
- Assisting any customers/visitors to the site
- Customer bookings and pricing enquiries
- Dealing with internal and external emails
- Escalation of claims and credits to the Sales Support Supervisor
- Service reports
- General administrative duties What do you need to provide?
- Proof of right to work - Passport or birth certificate.
- Clear DBS - needs providing within 28 days of employment. If you are a dynamic, eager, customer focused individual looking for a new challenge this is the role for you. What we offer Full customer service training: We provide comprehensive training to equip you with the necessary skills and knowledge to excel in your role as a brand ambassador. Lively and Enjoyable Environment: At the Dash Group, we have a positive and vibrant work atmosphere where teamwork and collaboration thrive. We believe that a happy team leads to successful outcomes. Holiday: An Enhanced Holiday benefit - For every continuous year you're with us, you'll receive an extra day of holiday, up to a maximum of five. Pro Rata for part time. Discounts: Employee discounts across our four limited companies as well as businesses within our local community.
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Do you enjoy working with people? Are you looking to work for an organisation that puts the customer at the heart of every decision? Whatever your background, if you are Customer focused and self-motivated this could be an excellent opportunity for you to join our thriving business dealing with Dash Express. We will provide you with: Support We offer advice and guidance to help you while dealing with customers. How much can you earn? Salary: £24,000 pa Pro Rata Holiday: 28 days holiday per year (pro rata for part-time positions) Hours: 40 hours a week working between the hours of 09:00 am and 5:30pm five days a week. Some flexibility required to cover holiday and sickness and peak periods. What you will be doing