Customer Services Assistant, Marketing Operations

We are looking for a Customer Service Assistant to join our award-winning Academic & Professional books division. You will be working in a pivotal support role for a busy department, providing customer service and administrative support across imprints including Bloomsbury Academic, The Arden Shakespeare, and Methuen Drama. This role provides customer service and support on inspection copy and reviews inboxes. In higher education textbook marketing, an inspection copy will be looked over by the lecturer and considered for adoption on their course. By managing inspection copy requests you are helping us achieve the goal of securing sales as well as better understanding our markets through lecturer feedback on our textbooks. Reviews are also essential to generating sales of Bloomsbury Academic & Professional books, influencing both consumers' and libraries' purchasing decisions. This role sits in the Academic & Professional Division's Marketing Operations team and reports into the Senior Manager, Global Marketing Operations. The role

• Day-to-day management of the inspection copies inbox, managing inspection copy requests, companion website access requests and general enquiries
• Day-to-day management of the academic reviews inbox, sending out review copies to journals, magazines and other media outlets
• Excerpting published reviews and adding to various databases for use by marketing and sales teams
• Day-to-day management of the Academic & Professional Division's general inboxes, answering and rerouting enquires as needed
• Customer data (CRM) management, including updating and creating contacts
• Responding to requests and enquiries from customers and authors efficiently and appropriately per established KPIs
• Relaying key information from the inbox/es to relevant team members
• Reporting back to the Senior Manager, Global Marketing Operations, on types of enquiry to identify ways of improving customer service and author care
  
  Relevant qualification or experience in publishing, marketing or customer service (can include work experience)
• Experience of working in an office environment
• Excellent organisational and time management skills
• Outstanding attention to detail
• Strong communication and interpersonal skills
• Proficient in Microsoft Office, particularly Excel & Word
• A can-do attitude and enthusiasm for supporting team members and helping customers
Desirable
• Experience working with administrative systems and/or databases
  
  The role is a full-time permanent position
Salary Pay Point: £27,000 per annum The role is based at our London office 50 Bedford Square, London, WC1B 3DP on a hybrid working pattern of 2 days office based / 3 days home based (or fully office based if preferred). Allocated office days for this role are: Wednesdays and Thursdays As an Assistant role, this position is eligible for Bloomsbury's Rental Deposit Loan Scheme. To assist candidates who want to start and to establish a career in publishing, Bloomsbury offers an interest-free rental deposit to support securing somewhere to live. The rental deposit loan can be up to £3,000 and will be paid back over 2 years. Please apply with a CV and covering letter addressed to Human Resources (Word or PDF format only) via our URL detailing how you meet the requirements outlined above for this role by 11^th October 2024. For best results, please use a desktop to apply as some mobile browsers may not fully support the application portal. Bloomsbury reserve the right to close the role early if we exceed the required number of applications Bloomsbury Benefits As well as a fantastic opportunity to join a global award-winning organisation, Bloomsbury offers the following competitive benefits package: Working Pattern
• Hybrid working pattern of: 2 days office based / 3 days home based (or fully office based if preferred)
Holidays
• 25 days holiday
• 3.5 days Christmas company holiday
Other Benefits
• Two paid Personal Wellness Days
• Flexible Fridays - take Friday afternoon off by working an additional 3 hours and 30 minutes earlier in the week
• Work Anywhere Fortnight - For two weeks of any calendar year. The minimum period for Working Anywhere is one week, the maximum period is two weeks.
• Season Ticket Loan
• Share Save Scheme
• AXA Healthcare Plan (Private Medical Insurance)
• Peppy Health App
• In-house Doctor
• Eye Care Voucher Scheme
Company culture - Employee Voice Meetings, Staff Networks (Bloom (BAME), Accessibility, Mental Health, Pride, and Parents, Guardians and Carers, Multi-Faith) and 21 Mental Health First Aiders trained across the UK offices, Publishing Events and access to free Publishing Resources