Customer Services Associate

Putting the customer at the heart of what we do is paramount to our business. You will be working for one of the leading recycling & waste management providers in the UK, a part of one of the biggest paper manufactures in Europe. You will be leading our customer experience from the front facilitating customer requests, support and general enquiries from order booking to invoicing. The role provides an end-to-end experience for our customers, and you will champion this experience through knowledge, dedication and passion. As part of the role, you will also deal directly with contractors and 3rd party service providers. All of your customer and contractor interactions will be done through phone and email and you will be fully trained on our in-house bespoke systems and processes. We pride ourselves on providing a best in class service and we are looking for like-minded people who want to share in our journey. In addition to this as our Customer Services Associate you will be responsible for:

• Achieving day-to-day operational targets as set by the Customer Services Manager and Team Leader, ensuring your daily workload is completed on time and accurately.
• Follow up on customer interactions
• Organise workflows to meet customer timeframes
• Address customer questions about new and existing services and co-ordinate Saica Natur's response accordingly through collaboration with Saica stakeholders and its sub-contractors
• Work in close collaboration with National Account Managers to create a sense of team, ensuring NAC customer queries and requests are responded to quickly within the agreed customer SLAs
• Undertake any other duties as requested by your line manager in accordance with the scope and the responsibilities of the role.
  
  Proficient in all Microsoft packages
• Excellent Verbal and written communication skills
• Strong team player
• Keen eye for detail and a willingness to learn about paper and waste material grades
Site operates a strict no drugs and alcohol policy.

At Saica Natur, we're committed to the circular economy. We bring value to your waste and reduce your environmental impact to achieve "Zero Waste". The goal: a cleaner atmosphere by eliminating the emissions of waste currently not recycled. Saica is one of the leading European players in the development and production of recycled paper for corrugated cardboard with a production of 2.5 million tons of paper. With more than 10,000 employees across Spain, France, Italy, Portugal, UK, Ireland, Turkey, Luxembourg and The Netherlands, Saica Group has four business divisions: recycled paper production for corrugated cardboard (PAPER), recyclable materials recovery (NATUR), production of corrugated packaging (PACK) and flexible packaging (FLEX).