Customer Services Co-ordinator

We are looking for a Customer Services Co-Ordinator to join our team. You will be based at our offices at Worcester Six Business Park, just off Junction 6 of the M5 in Worcester.

In this role you will be the first point of contact for our Kimal PLC UK and external and internal customers, mainly via the telephone and email. Receive and process orders to a very high standard. Handle enquires and complaints in an efficient and friendly manner ensuring that our customer's expectations are met to a very high standard.

THE CANDIDATE

You will process customer orders accurately, receive incoming calls, and make outgoing calls to ensure customer expectations are met. Ensure that proactive management of delivery and order information is provided to customers regularly. You will be responsible for coordinating responses to customer requests related to production information, pricing, delivers, agreements, tenders, and quotations. Develop key relationships with internal sales and marketing teams and external customers. Liaise with warehouse, couriers, planning and all relevant departments.

• customer service: 1 year (preferred)
  
  Kimal is a global medical devices company. Our surgical procedure packs and catheters are used in hospitals throughout the UK and around the world.
  
  Excellent Refer a Friend bonus scheme.


Pension

Life assurance

High street shopping discounts

Discounted gym membership

Cycle to work scheme.

Cashback on dental, eyecare, and other healthcare

Access to critical illness cover

And much more!

Training and Development

We are very committed to offering training, development and opportunities for career growth. 62% of our senior managers and 57% of our directors have been promoted from within. This role is an excellent introduction to the world of Customer Services.

If you would like the challenge of this exciting role and want to be part of our continued success, we would love to hear from you!

Job Type: Full-time

Pay: £25,500.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• Free parking


• On-site parking


• Private medical insurance


Schedule:

• Monday to Friday