Customer Services Coordinator

Our Customer Service team are the first point of call for our customers. Delivering great service is essential and so the team play a vital role in ensuring we meet all our customers needs to maintain our high standards.

We require an experienced and enthusiastic Co-ordinator to join the Crewe team on a Full time basis. The role is key in maintaining good customer relations and improving our service from placing of order to delivery and after sales care.

Key activities will include:

• Developing relationships with key customer and supplier contacts


• Ensuring all orders are received in the correct format to reduce input errors


• Deal with any customer queries that may arise from order placement through to delivery of goods


• Investigate and resolve all Customer Service related complaints


• Ensure all order amendments and daily tasks are completed as required


• Accurately input customers orders onto Oracle


• Ensure customer details are up to date and systems maintained


• Provide daily and weekly KPI data
  
  A calm and confident communicator


• Genuinely interested in meeting customer needs with a positive attitude towards problem solving


• Good listening skills and the ability to extract relevant information from customers


• Deal with queries promptly to ensure a speedy resolution


• Good IT skills, including Word and Excel


• Excellent attention to detail ensuring accuracy in order inputting and reporting


• Oracle experience or other order management systems an advantage.


• Organised and witih a positive professional attitude
  
  Dairygold Food Ingredients UK is the No 1 cheese ingredient solutions supplier to the UK s major food manufacturers, retailers and food service customers. We have achieved rapid growth over the last five years and have ambitious plans for this to continue. AA Grade BRC accredited, we ve invested heavily in our people and recognise that recruiting, retaining and developing talent are critical to our future success.
  
  The position offers an attractive basic salary, performance bonus and contributory pension scheme. If you are a result s orientated and proactive individual with excellent customer and people skills who is interested in joining a market leading, KPI focussed, quality driven, business then look no further.