Customer Services Executive

Our Customer Service Representatives are responsible for the whole process of customer orders from the incoming to the delivery (order entry, checking production, order acknowledgement, shipping & invoice documents). They act as interface with the Sales team & various offices for deliveries and lead times, they have to provide sales reports to support the Sales team as well as the Management. If this sounds like you keep on reading !, As our Customer Service Representative, you will support HID's success by:

• Entering purchase orders into the order process flow.
• Handling of RMA process in coordination with Sales & Customers.
• Responsibility for order confirmation within 5 "open" days whenever possible and / or informing the Customers of delays, etc.
• Coordinating the shipment of customer orders and sample requests
• Raising invoices
• Managing customer printing & encoding schemes.
• Following up Customer's credit limits in coordination with the Finance department. In case of payments due, ensuring shipments are not delayed by coordinating with Sales & Customers.
• Acting as direct contact with Sales team and supporting them with their key accounts: reviewing stock, backlog, etc.
• Following up order flows in coordination with production planning and material supply.
• Reporting to Sales in case of deviation from delivery time forecast, allowing for sufficient time to react accordingly.
• Supporting Sales with presentations for important Customers visits with background data (e.g. order history, RMA, backlog, prices, etc.)
• Participating in continuous improvement of ERP database.
• Following adequate training to acquire the necessary knowledge of our products., Empowerment: You will work as part of a global team in a flexible work environment, learning and enhancing your expertise.
Innovation: You embrace challenges and want to drive ambitious change. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. HID Global is an Equal Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. We make it easier for people to get where they want to go! On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it. When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #LI-HIDGlobal


• Customer minded.
• Ability to perform multiple tasks simultaneously.
• Ability to function effectively in stressful situations.
• Ability to work independently, interdependently with other areas of the company as well as acting as solid team player.
• Ability to clearly and effectively communicate with customers in written communication.
• Good planning, organizational, and follow-up skills.
• Ability to take initiatives.
Your Experience and Education include:
• Relevant business education or equivalent qualification
• Minimum 3 to 5 years' experience in Customer services or related position.
  
  HID Global powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo