Customer Services Manager

An exciting opportunity has arisen for a Customer Service Manager to coach, motivate and develop a team of managers. Enabling their teams to deliver an exceptional service to both internal and external customers. You will influence behaviours and cultures within a department ensuring teamwork and professionalism. The role will involve leading a team of managers, driving employee engagement, process improvements and focus on revenue growth.

• Proven ability to lead, coach, motivate and manage a large team demonstrating influencing and persuasive skills, gaining buy in from stakeholders
• Provide leadership and support to employees
• Self-motivated and conscientious
• Proven in revenue growth with the ability to create incentive schemes.
• Good organisational and communication skills
• Proven customer service excellence with both internal and external customers
• Capable of developing strong client relationships
• Experience of using Microsoft Office Programmes
• Good presentation skills
• Devising new ways to carry out tasks, solve problems and meet challenges.
• Ability to prioritise workload especially when working under pressure and to strict deadlines
  
  Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every project!, Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Our Career Line of Sight programme will ensure you receive the training and support to help you be the best that you can be in your role and will encourage you to pursue your career aspirations. Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible. Please be aware that some roles within The Speedy Group UK&I may require one or more of the following - DBS, Credit, Security Clearance or Health & Safety Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.

What we offer:
• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• 95% discount on our products
• Plus other Salary Extras/Discounts