Customer Services Officer (10976)

Join Investec as a Customer Services Officer and be the first point of contact for our valued clients. In this dynamic role, you will efficiently manage inbound customer account queries, demonstrating exceptional written and verbal communication skills, particularly in effective complaint handling,

• Act with integrity at all times and embrace the philosophy of treating customers fairly (compulsory).
• Maintain regulatory knowledge as applicable to the role (compulsory).
• Provide coaching and assessment (compulsory for managerial and supervisory roles).
Technical Knowledge
• Understanding of lease and asset finance.
• Familiarity with AML/KYC requirements.
• Knowledge of the Consumer Credit Act and other relevant regulatory requirements.
Analytical Skills
• Maintain a strong client focus.
Negotiation and Decision-Making Skills
• Ability to negotiate favourable outcomes and make informed decisions.
Relationship Management and Communication
• Identify, build, and maintain strong relationships while effectively communicating with key stakeholders.
  
  Demonstrate strong written and verbal communication skills, including effective complaint handling.
• Exhibit good time management and the ability to multitask.
• Prioritise tasks to work within departmental SLAs.
  
  Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work., Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.
  
  Pension
Private Medical Cover Virtual GP Gym Discounts Psychologist Service Annual Leave Life Assurance Loading