Customer Services Officer

A part time 18.5 hour per week over 2.5 days vacancy has arisen for a Customer Services Officer within the Tamworth District Children & Families Service Office. The position is based within Tamworth Library Corporation Street Tamworth town centre. You will be the first point of contact in the newly refurbished ground floor reception office, taking telephone calls and greeting face to face visitors. There will also be an array of other tasks to complete. You will have excellent verbal communication skills and be a sensitive and attentive listener which will enable you to answer, and filter calls on behalf of several practitioner teams who support families within the local district. You will join a busy administrative team who work together and support each other in a sometimes, frenetic environment. Interviews are likely to be on 3rd December 2024. Main Responsibilities This is a varied role and we are looking for you to:

• Filter telephone calls for several services involved with children and their families within the local district. Communicate with the general public and other agencies
• Take responsibility for the booking of several meeting rooms via electronic calendar
• Be the face of Tamworth Office, greeting visitors on arrival
• Be responsible for incoming and outgoing post
• Make cash payments and other financial transactions when required
• Update records/systems accurately
The Ideal Candidate You will join a busy Business Support Team supporting several District based staff associated with children's services.


• Excellent customer care skills to support a busy and sometimes frenetic environment
• Excellent communications skills, accurate message taking and the ability to take on a range of other administrative tasks following policies and procedures
• Good organisational skills and a good level of competency using IT systems
• A flexible approach to work as sometimes things can change, and so you'll need to be able to prioritise work and sometimes change tasks quickly
• A passion to always give the best service
  
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