Customer Services Officer

As a Customer Services Officer you will be supporting our customers to ensure they receive a really great service. This is a varied role and day to day you will be -

• Receiving and managing customer calls, raising support tickets which enable us to track and resolve customer repair, housing and rent requests
• Investigating and resolving customer complaints
• Providing up to date information, support and advice to customers and colleagues
• Liaising with housing and repairs colleagues to ensure we offer a timely and great quality service
• Managing email inboxes
• Providing admin assistance to housing allocations departments
  
  Do you consider yourself to be really organised and able to offer great customer experience? If so we would love you to join our team., You will come to the role with experience in social housing and planning repairs. You will ideally have worked in a similar team previously and will understand the importance of great customer service. You will be speaking to our customers on a daily basis, so being able to demonstrate empathy whilst obtaining the information you need will be really beneficial to the role.
You'll be very organised and you'll be able to adapt to fluctuating workloads. You'll consider yourself to be a great administrator and you'll have experience using the Microsoft Suite as well as databases. You will understand that keeping clear accurate records is really important. This is a hybrid role and you'll be mainly based from home. The team do get together so there will be the occasional need to travel to a London office.

Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act". C&C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&C is passionate about supporting diverse candidates. If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV. Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. In role you will be known as a Service Officer. C&C is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.