Customer Services Senior Officer

We are looking for an enthusiastic individual with great people skills to join our Customer Services team. This is a great opportunity for anyone who enjoys meeting and helping others to join a team who are passionate about delivering a high-level of service to all our stakeholders. As a Customer Services Senior Officer, you will be able to demonstrate your ability to supervise colleagues, monitor workloads and provide support to team members. Key tasks for the Customer Services team include providing information and assistance to members telephoning and emailing GMPF's helpline, providing face to face support to members at surgeries and roadshows and providing first line support to members accessing GMPF's online portal, My Pension. Full training on all aspects of the role will be provided. About You You will need to work closely with your manager and team to deliver an excellent and professional service to all our stakeholders.

You will need to work well with other people as well as independently, be able to manage your time effectively and be able to develop good computer skills.

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities. We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do. Our employees' skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential.

Greater Manchester Pension Fund (GMPF) is a regional pension fund that administers the Local Government Pension Scheme (LGPS). It is run by Tameside MBC and is based in Droylsden. GMPF is one of the largest pension funds in the country and is the largest LGPS fund in the UK. We have over 414,000 members, over 600 employers and last year paid out over £880 million in benefits. 150 employees currently work within the Administration section of the Fund. Benefits of working at GMPF GMPF is a great place to work, and we have lots to offer our employees :

• Most roles are currently hybrid working with the option to work from home or in the office, though you may be asked to come into the office on certain days.
• Modern open plan offices in Droylsden with on-site parking, excellent public transport links and close to the M60.
• We offer flexible working for most posts.
• Automatic enrolment into the LGPS with generous benefits and life cover.
• Annual leave entitlement starts at 26 days plus bank holidays and flexi time'.
• On-going training & development with career progression opportunities.
• Employee rewards & benefits scheme which includes discounts on gym memberships, cycle to work scheme, and health & wellbeing offers.