Customer Services Specialist
1st Central, Haywards Heath, West Sussex
Customer Services Specialist
£24570
1st Central, Haywards Heath, West Sussex
- Full time
- Permanent
- Remote working
Posted 1 day ago, 19 Dec | Get your application in today.
Closing date: Closing date not specified
job Ref: 3a3d5aff1edf4c09863544bf15cdbaef
Full Job Description
- You'll take inbound calls, assisting customers with buying and servicing insurance policies
- You'll engage with customers by phone and webchat in a contact centre environment
- You'll continuously feedback into the customer improvement cycle to shape best practice by providing detailed information for our customer journey
- You'll Engage in a variety of activities, flexing between helping our customers, new and existing projects and experiments in line with our business needs
- You'll following company processes and guidance to reduce errors whilst continuously looking for opportunities to improve these and reporting back to the business
- You'll contribute and building knowledge, training and process documentation
- You'll test systems, process changes and new initiatives
- You'll on-board new products and services to determine the best strategy
- You'll be the voice of the customer within First Central and the gold standard for performance across all KPIs
- Any other reasonable duties as required
Are you hungry to be part of an evolving team? Are you looking for an exciting new career that's different with plenty of progression and opportunities to grow further! We would love to hear from you! You'll be great if you have these skills: - Can you resolve an issue and gather facts? We need problem solver!
- Scheduling your workload and day is key. Are you organised?
- Working towards a deadline to be the best! Time management is key
- Do you enjoy building working relationships? Confidence is what we need
- Excellent communicator to our customers and senior management, We'd love you to have worked in a customer services environment either retail or a contact centre or other backgrounds will be considered
- You spot the gaps! You're able to identify continuous improvement gaps in our customer journey
- You've knowledge of continuous improvement processes (an advantage)
- You've the ability to collaborate and communicate with various stakeholders in the business with new improvement ideas
- You're not fazed by computers and software, with good Microsoft Excel and Word knowledge
- You'll be a great communicator both verbal and written
- Organisation, timekeeping and structure are second nature to you
- You've got strong analytical and problem-solving skills, ability to identify root causes and solutions
- You excel in data and statistical analytics, People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here.
We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards. We're recruiting for talented and motivated individuals with a passion in offering excellent customer service, supporting our customers by phone, email and webchat whilst owning, improving and shaping our customer journey. This is an exciting and unique opportunity to build and shape our customer experience for the future of First Central… Based from Haywards Heath, West Sussex you'll be much more than a customer service specialist, with a key eye to review, evaluate and improve our customer journey by reviewing standard operating procedures and delivering continuous improvement. Working flexibly, we offer hybrid working of 3 days at home and 2 days in the office after passing your probation period. The first 6 months will be in the office learning everything related to our customers and their journey, taking on new challenges, learning new and exciting skills along the way!