Customer Solutions Team Leader (FTC)

We have a great opportunity for an individual to join the Customer Solutions Team based in York as a Customer Solutions Team Lead. This team is different to many others and offers multi category and multi-channel experience within one passionate team. A day in the life of a Customer Solutions Team Lead To support and manage a team to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities and achieve total service quality. You will be expected to act as the Senior member of the Customer Solutions Team. You will be afforded a high degree of responsibility and therefore an overriding desire to not only achieve KPIs but to exceed them will be critical for success. You will be the first point of contact for your direct reports in the team, providing both coaching and support., We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!

As the successful candidate, you will have direct line management experience of at least 7-10 direct reports. You will have the ability to plan and meet deadlines and be able to achieve results and make an impact whilst building strong relationships with key stakeholders. Other competencies include but are not limited to:

• Complete and resolve all demand capture failures within defined service level agreement
• Manage relationships with key stakeholders in the Market and CoC to ensure the quality and processes are meeting the business and system requirements.
• Ability to work autonomously
• Courage to challenge and ability to influence without authority
• Ability to plan and prioritise work effectively
• Attention to detail
• Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI's
  
  What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.