Customer Success Consultant

Salary Not Specified

Mirakl, City of Westminster

Full time
Permanent
Remote working

Posted 2 days ago, 27 Sep | Get your application in today.

Closing date: Closing date not specified

job Ref: a0151a6d8967480f9e9292f1d658251b

Mirakl

Full Job Description

leverage Mirakl's proven project methodology to grasp our clients' vision and main challenges ensuring best practice compliance. Making sure that the right stakeholders on the client side participate in key workshops and are actively engaged.
help our clients understand the Marketplace model and key success factors, define the right organization and anticipate the impact on the existing organization
work closely with our clients to set up a sharp seller and customer strategy and implement the right KPIs to drive efficiently the Marketplace activity
train our clients in the use and optimization of the platform and the onboarding process
set up regular contact with our clients' main point of contact and make sure the project stays on track until the "Go live"
Collaborate with other members of the Mirakl team to have the global vision, both Business and IT, and raise any problem/concern if needed.
Conduct tailored workshops for our clients' key business owners - mainly C- level - to prepare for their successful Marketplace launch
build customer centric action plans with every client and follow their post-implementation
define and analyze the right KPIs to boost his/her clients' performance
set up and develop a tailored category and seller strategy: seller selection and profiles, product priorities, etc.
provide strategic and relevant recommendations and growth drivers to the Marketplace teams and C-levels
Select relevant Mirakl latest product features and formulate tailored recommendations for functional adoption.
share case studies and data that can be useful to the client
analyze new e-commerce and B2C digitization trends and do benchmarks on the leading Marketplaces in the world.

Ideal candidates should hold a Master's and/or Bachelor's degree in Business, Management, or Finance.
2 to 5 years of experience, either in a business function within an e-commerce company or business unit, within an existing online marketplace, or as a consultant in a management consulting firm, or client success in a B2B Enterprise SaaS, digital commerce or procurement transformation role in a B2B international organization
Solid oral, written, presentation, communication, and relationship skills
highly business-driven with strong analytical skills who thrives in fast-paced dynamic environments
Fluency in English is required, and any additional European languages would be a valuable asset for international expansion.
Dynamic, autonomous, proactive personality, paying attention to detail and enthusiastic for challenges
Appetite for the product and its functionalities, e-commerce and marketplace, digitization
The ideal candidate for this position would be based in London and adhere to our hybrid work policy, which entails spending 3 days in the office and choosing 2 days per week to work from home.

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.