Customer Success Manager

We're looking for a Customer Success Manager who will be responsible for developing customer relationships that promote adoption, retention and growth of accounts. You'll work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Your Day-to-Day Role

Lead every aspect of the post-sale relationship; onboarding, training, demos, regular check-ins, ongoing support and renewal
Understand the client success metrics and consistently deliver on those metrics
Build trusting relationships with clients and their associates at all levels
Review product adoption/ utilization and provide guidance to customers on how they can realize more value from their Own subscription
Identify opportunities to upsell additional Own products
Collaborate with other Own teams (Support, Product, Sales) to serve customers best

2+ years of relevant experience in a Customer Success role
Able to communicate effectively via telephone, video, and email with customers
Proven track record of success in a customer facing role
Experience using Salesforce as an end user is essential
Ability to manage a large number of accounts
Able to operate effectively both independently and within a team
Takes initiative, intellectually curious, and has a desire to learn
Superb communication and interpersonal skills

Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the worlds largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics, Own enables customers around the world to truly own the data that powers their business.

This is a full-time position. The ideal candidate will work out of our London office a minimum of 3 days per week to maximise collaboration and interaction with the business. Travel may be required.
Own is dedicated to creating an environment where employees thrive. Its why we provide every employee with unlimited holiday, private health insurance, and a pension plan. We also offer catered lunches in the office five days a week.
Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. Own is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.
Learn more at owndata.com.
#LI-Hybrid