Customer Success Manager

The role of a Customer Success Manager is to build relationships with new clients and manage relationships with existing ones while serving as a point of contact for clients and internal company teams, often interacting with both daily. As an expert communicator, they are proficient at planning and coordinating account activity, generating sales opportunities, and reporting the status of accounts regularly. They will build strong client relationships, identify gaps and growth potential, and explore untapped opportunities. The Customer Success Manager is the leading force that fuels our growing client relationships in the UK. They will manage the customer success journey for their allocated clients. They will have proven experience building on existing relationships, eliminating competitor threats within our customer base, and ensuring customer satisfaction. The Account Manager will be a proactive and curious member of our sales team, identifying growth opportunities for clients before a need or gap has been stated. This foresight and meticulous analysis will take our company confidently into the future. The Customer Success Manager should work consistently in line with our Sunrise core values:

• Strive for excellence.
• Be Curious.
• Act with Integrity.
• Work Collaboratively.
• Be Accountable., Illustrate the value of Sunrise products and services to create growth opportunities.
• Perform prospecting activities such as cold calling and networking.
• Generate and qualify leads and opportunities.
• Understand the business drivers of customer base and map solutions to enhance the customer's business operations.
• Follow up with clients regularly to ensure needs are being met and to identify opportunities.
• Maintain a database of clients, prospects and partners.
• Develop a sales strategy for allocated customers.
• Achieve monthly and quarterly KPIs and quotas.
• Negotiate and close opportunities.
• Prepare and present sales contracts.
• Ability to quickly establish and build relationships.
• Up-sell / cross-sell into existing accounts.
• Maintain a comprehensive knowledge of our products and services and how they can benefit our customers
• Identify customer pain points and align appropriate Sunrise solutions.
• Work with customers in building Case Studies & ROI to show the value of applying our solutions.
• Organise virtual user groups for individual customer sectors.
• Become a trusted advisor to the customer by understanding their existing and future roadmap.
• Arrange and conduct product demonstrations and presentations in conjunction with the pre-sales consultant.
• Meet with customers face to face for account reviews
  
  A self-starting personality with a desire to achieve results.
• Prior experience in sales, particularly in a B2B environment.
• Experience with standard customer management relationship software and platforms.
• Understanding of standard sales techniques and theory, including sales funnel.
• Strong, active listening skills.
• Excellent written and verbal communication and presentation skills.
• Ability to travel required.
• Experience with complex sales cycles.
• Strong work ethic and willingness to work extended hours to meet goals.
• Proven track record of consistently achieving sales quotas.
• Travel up to 50%.
• Strong prospecting skills.
• Track record of reaching key decision-makers.
• Presentation skills both remotely and in-person.
• Ability to work with a diverse group of people., Degree level qualification.
• 5 years of sales experience in enterprise software
• Strong working knowledge of the ITSM, IT Service Desk or Managed Services industries.
Prospects and Opportunities
• Ability to earn uncapped commission based on performance.
• An opportunity to be part of a dynamic team focussed on helping the business grow. There will be opportunities to progress your career within the company.