Customer Success Manager 8 month FTC

This is a hybrid role - three days per week in one of our location hubs Key Responsibilities

• Build Partnerships: Develop trusted relationships with key stakeholders to align Sage solutions with customer goals.
• Customer Success Planning: Create tailored success plans to guide customers toward achieving their objectives using Sage Intacct and Marketplace Partners.
• Achieve Results: Meet and exceed team KPIs while driving measurable customer outcomes.
• Mentor and Coach: Share knowledge and train team members to improve performance.
• Boost Satisfaction: Enhance customer satisfaction and NPS while fostering advocacy.
• Lead Initiatives: Implement improvements to enhance team efficiency and consistency.
• Share Expertise: Conduct workshops and create content to support customers and colleagues.
• Advocate for Customers: Represent customer needs to product teams and share product updates to drive engagement.
• Manage Relationships: Oversee mid-market and strategic customer accounts to ensure value.
• Resolve Issues: Work with teams to address escalations and customer success queries promptly.
• Encourage Engagement: Strengthen customer connections through events and communication.
• Mitigate Risks: Identify and address renewal risks to maintain retention.
• Handle Renewals: Lead complex renewal negotiations for beneficial agreements.
• Guide Journeys: Support customers post-implementation to ensure long-term success.
  
  Someone who understands how finance teams operate and can empathise with their challenges.
• A problem solver who's comfortable having in-depth conversations with CFOs and senior finance leaders
• A strategist who can build meaningful, long-term plans to help customers achieve their goals using Sage's tools and innovations.
• A collaborator who thrives in a supportive, team-oriented environment.
If you're ready to join a team that truly cares for both its customers and colleagues and you're excited about helping businesses thrive, we can't wait to meet you!

Job Description Our team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table. If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative solutions to solve real-world challenges, then we'd love to hear from you!


• Competitive base salary and commission structure
• Comprehensive health, dental and vision coverage
• Work away scheme for up to 10 weeks a year
• On-going training and professional development
• Paid 5 days yearly to volunteer through our Sage Foundation
• Flexible work patterns and hybrid working
Function Customer Operations Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE