Customer Success Manager EMEA (m / f / d)

As a Customer Success Manager, you will independently manage specialized tasks to ensure quality customer outcomes. You will play a key role in refining customer success processes, managing high-impact customer relationships, and ensuring continuous improvement in customer satisfaction and engagement.,

• Independently manage specialized customer onboarding tasks.
• Handle critical and complex customer inquiries and escalations.
• Develop and implement detailed customer success strategies.
• Conduct tailored, high-level training sessions for key customers.
• Monitor and ensure the alignment of customer goals with product usage.
• Create and present comprehensive reports on customer success metrics.
• Drive process improvements based on customer data and feedback.
• Collaborate with cross-functional teams to enhance the customer experience.
• Maintain and grow high-impact customer relationships.
• Ensure consistent quality in all customer interactions and deliverables.
  
  Exceptional Communication: Highly effective communicator with all stakeholder levels.
• Strategic Problem Solving: Ability to resolve complex customer challenges.
• Proactive Customer Engagement: Anticipate and address customer needs proactively.
• Comprehensive Product Knowledge: Mastery of product and service offerings.
• Process Improvement: Skills to drive and manage process enhancements.
• Project Management: Proficient in managing and leading impactful projects.
• Analytical Insight: Deep ability to interpret and act on customer data.
• †Customer Relationship Management: Expertise in nurturing and expanding customer relationships.
Profile:
• Bachelor’s degree in Business or Technology preferred.
• 7 years of relevant experience within a large software company or within the Internal Audit department of any company.
• Reasonable understanding of TeamMate+ or other audit software.
• Fluent in English is a must, fluent in other languages is very helpful (Arabic, Spanish, French, Italian, German, etc.).
  
  Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.