Customer Success Manager- HiredScore

The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday + HiredScore. Our focus on customer growth and innovation drives us to improve product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their outstanding needs. Our dedication to encouraging an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success! We're looking for a highly motivated Customer Success Manager to join our growing team in the UK. Role & Responsibilities

• Focused on value added touch points, curated experiences for our most strategic accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
• Acting as a strategic partner with insights into customer's objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs
• Ability to understand and identify Workday + HiredScores services and offerings and how they help meet objectives leading to upsell opportunities
• Works on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution
• Being a liaison between product management and the customer with a focus on communicating the Workday + HiredScore Roadmap and how this will influence customer activities.
• Collaborating cross functionally with account team members to create a seamless & optimal customer experience
• Creating customer champions and advocates
  
  3+ years demonstrated ability in a customer facing services role (customer success, consulting, or account management) that includes customer growth, adoption and issue resolution at both the business owner and senior leadership levels.
• 3+ years of experience working with enterprise Fortune 500 customers preferably in the HR tech space
• 3+ years proven customer management experiencec in a sophisticated software, B2B or SaaS environment
Other qualifications
• Passion for and ability to work in a fast-paced, highly ambitious environment with multiple, concurrent priorities.
• Outstanding collaboration and interpersonal skills, and the ability to balance customer priorities while maintaining strong cross-functional relationships internally.
• Results-oriented with a track record for success in delivering business objectives with the ability to self-manage and execute projects from scratch.
• Excellent presentation and project management skills, ability to deliver impactful business reviews
• Willingness to work flexible hours, as needed, with a global team and customer base - later evenings are needed a few times a week to accommodate global clients.
• Bachelor degree or equivalent work experience; Business or Technical degree preferred.
• Proficiency in English is required and the ability to effectively collaborate with senior individuals is critical. Proficiency in additional languages is a plus
• Experience working with and global enterprise accounts
• Experience in HR-Tech
Important skills needed for this role: Manage key customer relationships, critical thinking, data analysis, executive presence, active discovery, working in ambiguity, negotiation, problem-solving, conflict resolution

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the Team HiredScore is the newest addition to the Workday family! As the top tier provider of Talent Orchestration technology, HiredScore's artificial intelligence, automation and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment efficiency, diversity hiring, internal mobility, and total talent management. Our team brings together a wide range of backgrounds and experiences, all driven by our mission to empower our customers to succeed. We are a global organization spanning North America, EMEA, and APAC., With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.