Customer Success Manager (MENA / EMEA) - Bilingual

At Veriff, our Go to Market Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision., Veriff is hiring a Bilingual English and Arabic-speaking Customer Success Manager (MENA/EMEA) for our GTM Division with a focus on supporting clients within the MENA and EMEA regions. As a Customer Success Manager, you will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and customer success. You will be responsible for working directly with key stakeholders ranging from developers to executives to ensure that clients get the most out of Veriff. We're looking for someone with a strong ability to build relationships while understanding needs and providing solutions. This position will play a central role in maximizing relationships with our key strategic clients. You'll help us protect honest people online by:

• Ensuring growth and utilization within our customer base
• Understanding customer integrations, technical set up, ensuring each set up is optimised for each customer use case
• Working with Product Management and Engineering to provide feedback from the field and represent the customer perspective with the goal of developing a more robust and innovative core product
• Developing trust relationships with our customers
• Acquiring a thorough understanding of our customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serving as the link of communication between customers and internal teams
• Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives
• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
• Clearly communicating the progress of initiatives to internal and external stakeholders
• Assisting with challenging customer requests or issue escalations as needed
  
  6+ years of customer success or account management experience within the SaaS industry
• Previous experience supporting global clients particularly within the MENA and EMEA regions
• Fluent in both English and Arabic languages
• A proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Knowledge and understanding of the the regulatory and compliance landscape within the MENA regions around KYC and IDV
• Highly organized and a skilled multitasker
• Excellent written and verbal communication skills and a knack for delivering compelling presentations and product demonstrations
• Highly developed interpersonal and client-facing skills
You're an especially awesome match if you have/are:
• Previous experience as a CSM/AM within the IDV/IDVaaS industry
• Previously worked for a global scaleup/startup
• Previous experience managing key, enterprise clients within the SaaS industry
  
  Veriff is the preferred identity verification partner for the world's biggest and best digital companies, including pioneers in fintech, crypto, gaming and the mobility sectors., Why Veriff?
We help companies all over the world connect with honest people. Our software verifies over 10,300 government-issued documents from more than 230 countries and territories - and this is growing fast! That's millions of verified identities a year and countless people working behind the scenes to help make the lives of millions, and eventually billions, of people safer online. We are a force for good and want to be the standard for trust online. We're a diverse team of over 40 nationalities coming together to solve one of the world's most pressing problems. When you join Team Veriff, we offer you the opportunity to have real impact and advance your career, whilst looking after you along the way with a range of benefits designed with you in mind. Some of our favourites include…
• Flexibility to work from home
• Stock options that ensure you share in our success
• Learning and Development budget that you are free to tailor for your own needs
• Six weeks of fully paid sabbatical leave after reaching your 3rd work anniversary
With backing from investors such as Accel, IVP, Tiger, Taavet Hinrikus, Ashton Kutcher, and Paul Buchheit, and having received unicorn status, we're well positioned to achieve our mission. However we need people like you to ensure it happens. Be a force for good and join Veriff! We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!