Customer Success Specialist

Responsibilities include efficiently managing incoming calls representing our Banking Client, updating customer / Merchant accounts accurately, and leveraging technology to provide exceptional service.

Fiserv is looking for highly focused, engaged, passionate, empowering and innovative individuals to join us. You will need to be able to multi-tasking across multiple skills and love customer interactions and relationship building.,

• Previous experience in a customer service role
• Must be willing to be based in office.
• Must be able to start training from November 2024
  
  We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv., Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies " 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.
  
  Starting salary of £25,536
• You will receive 2 weeks training which will prepare you to be able to work to all financial regulations to be able to perform to the required standards in order to meet or exceed the monthly goals and objectives
• Pension contribution of up 7.5%
• Health and Wellness Resource platform access for you and your family
• Life Insurance
• Income Protection
• Enhanced Maternity, Paternity and adoption leave
• Living Proof Points Scheme - Get recognised by your colleague and spend your points at multiple high-street retailers.
• 23 days annual leave, increasing with length of tenure
• Cycle to work scheme
• Career development, training and professional qualification opportunities - we want to provide you with the tools to succeed and grow in your role