Customer Support Administrator

Own your career, and you can build something to be proud of at Balfour Beatty. By joining our Asset and Technology Solutions team in Thurnscoe as a Customer Support Administrator, you'll work with true experts who'll share their knowledge and provide support, encouragement, and invaluable feedback so you never stop learning. Bring us your capability, and we'll help you take it much, much further. What you'll be doing

• Manage all requests for breakdowns of both internal and external plant items and log them with the appropriate supplier/internal workshop, using the call management system.
• Follow up on all breakdowns, with suppliers/internal workshops to ensure that the request has been fulfilled and within the SLA and close.
• Invoice matching on two systems inspHire and Oracle.
• Resolve Invoice queries from Site Support
• Attend aged debt meetings with Tier 1 suppliers.
• Processing of damages/losses review the value and negotiate with suppliers where required and ensure all relevant documentation has been submitted.
• To monitor and chase up all failed collections.
• Ensure weekly reports are submitted accurately to BB contracts., Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us? As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits: - Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. - 25 days paid annual leave (pro rata) - Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave - Pension, share incentive plan, volunteering leave, recognition schemes and much more… About us Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV's, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more. Diversity and inclusion At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit We are a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at


• Good IT skills, particularly with Microsoft packages such as Word and Excel
• Good communication skills both written and verbally, a high attention to detail and an eye for problem solving.
• A working knowledge of Plant and equipment would be advantageous.