Customer Support Advisor

As an eCOS Support Consultant, you will play a crucial role in ensuring the seamless operation of our eCOS system for our clients. Your primary responsibilities will involve providing technical assistance and user support to address incoming queries, with a strong focus on achieving a 'first-time fix' resolution.,

• Technical Support: Respond promptly to client inquiries and provide technical assistance to resolve issues effectively on the first interaction.


• Issue Management: Report and escalate raised issues in priority order to the team, ensuring that resolutions and fixes are executed promptly. Communicate updates to clients with outstanding queries.


• Troubleshooting Expertise: Demonstrate an expert level of troubleshooting techniques and a deep understanding of frequently asked questions. Anticipate client needs and provide professional and effective recommendations for resolution.


• Communication Skills: Possess the ability to convey highly complex technical information to non-technical clients and consumers in a clear and understandable manner.


• Documentation: Maintain accurate and detailed records of client interactions, technical issues, and solutions provided.
  
  InfoTrack is a pioneering legal technology provider with a track record of phenomenal growth in the UK since 2016. Delivering game-changing digital solutions, we've revolutionised the way property transactions are managed by law firms to make the home moving process easier for everyone involved. With a vision to completely digitise the conveyancing process, our growing portfolio of industry-leading products span digital ID verification to automation tools and more. Our passion for innovation and commitment to align the conveyancing process with the 21st century is key to our success.