Customer Support Advisor

As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.

Strong administration skills
Great customer service and the ability to actively listen
We need you to have good computer skills as we use multiple systems
The ability to turn a problem in to a solution
Empathy and a passion for helping people
The ability to connect and communicate with colleagues across the business

We will be interviewing the week of the 13th January 2025.

What we can offer you:

As a member of the Customer Management Centre Team you'll be part of a friendly, motivated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

This is a Full Time Permanent role with a mix of home and office working.

The starting salary is £25,000 - £28,000 depending on experience., £450 yearly flexible benefit pot to use against benefits of your choice
Flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme
A range of wellbeing discounts including Gym Memberships