Customer Support Advisor

As a Customer Support Advisor, you will be responsible for providing excellent customer service, handling customer enquiries and resolving issues efficiently. You will play a key role in ensuring that their customers have a positive experience and receive timely support with any queries or concerns.,

• Provide telephone and email-based support to customers.
• Provide industry-leading levels of support to all customers at all times.
• Assist with tracking and finding parcels.
• Make telephone calls to customers.
• Provide feedback to the relevant teams to enhance products and services for clients.
• Create FAQ's and customer help documentation (in support of the website).
• Provide support for an affiliate programme.
• Handle claims and problem solve any issues.
• Deal with any queries with customer orders.
• Manage product returns.
• Process product repair.
• Respond to customer feedback.
• Ensure compliance with Health and Safety, Environmental and Data Protection policies.
  
  Strong multitasking abilities with excellent organisational skills.
• Detail-oriented with a strong sense of urgency.
• Strong administrative and analytical skills.
• Excellent customer service skills.
• Great communication skills, both written and verbal.
• Ability to handle customer complaints in a smooth and professional manner.
  
  Insight Employment are seeking a friendly and professional Part-Time Customer Support Advisor to join a dedicated customer service team for a client of ours in Bletchley.
This is a great opportunity to join a fun and friendly team for a family-run business with over 14 years' industry experience.