Customer Support Advisor - Material Planning

The Customer Support Advisor role is to deliver & enhance customer satisfaction by being the first point of contact for MPN customers. The role requires assisting MPN customers with orders and the timely receipt of product whilst also adding value across the network.

• Leading Common Goal Agreements discussion with Customers and determining action plans for improvements.
• Providing support to expedite orders whilst handling customer problems with professionalism and diplomacy to deliver an exceptional Customer Experience.
• Responsibility for ensuring the timely receipt of inbound material from other MPN Nodes and the management of Premium Freight from these Nodes.
• Responsible for ensuring the continued success of MPN kitting for the Aftermarket.
• Lead process improvement projects with customers, employing Lean techniques and enhancing use of systems and technology., Follows processes and applies technologies for items and inventory management.
• Assists in solving issues related to distribution to meet orders or inventory replenishment requirements.
• Works with basic distribution requirements planning (DRP) processes and operations.
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.


• Industry & Product Knowledge: Knowledge of the organization's industry groups, component and product groups.
• Decision Making and Critical Thinking: Ability to accurately analyse situations and reach productive decisions based on informed judgment.
• Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Negotiating: Ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Ability to thrive in a fast-paced work environment with high expectations.
• A team player who leads by example and supports and motivates others to succeed.
College or university degree related to Supply Chain, or APICS or CPIM highly desired. Excellent interpersonal and communication skills and able to work independently and as part of a team. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.
Distribution Requirements Planning (DRP): Knowledge of the process, issues and considerations for systematically managing distribution of inventory for multiple plants or warehouses; ability to apply related knowledge and experience in real practice. Level Working Knowledge:
• Works with real-time inventory software, moving supplies to where needed, when needed.
• Interprets the impact of bottlenecks and delays on operating costs.
  
  Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.